Operations Manager, Courier Operations

About the role

Certis is an outsourced services partner that designs, builds and operates integrated solutions in security, facilities management and customer experience, headquartered in Singapore with growing presence in Australia and Qatar. It is hiring an Operations Manager for its courier operations, responsible for managing daily operations across assigned services and customer accounts.

Key responsibilities

• Manage daily courier operations across assigned services and customer accounts.
• Coordinate manpower deployment, route planning and resource allocation.
• Lead supervisors, coordinators and frontline courier personnel.
• Monitor live operations and intervene when service delivery is at risk; track service levels, productivity and performance.
• Manage delivery exceptions, operational incidents and customer escalations, and coordinate service recovery to closure.
• Ensure adherence to SOPs, security controls and workplace safety requirements.
• Maintain accurate operational, incident and performance records, and ensure proof of service and exception records are complete and auditable.
• Participate in customer reviews and operational performance discussions, and support business continuity and contingency readiness.
• Drive process improvement, productivity and digitalisation initiatives, and coach employees on accountability and service excellence.

Required profile

• Diploma or degree from a recognised institution.
• Entry-level candidates and applicants with up to five years of experience in operations, logistics, transportation, service delivery or a related field are welcome.
• Fresh graduates and early-career applicants with demonstrated leadership experience may be considered.
• Prior experience supervising people, projects, deployments or operational activities is advantageous; courier or logistics experience is useful but not mandatory.

Required skills

• Proficiency in Microsoft Office and Excel.
• Confidence in learning operational systems.

What we offer

• A competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Medical and dental coverage, wellness initiatives and mental health support.