Operations Manager - EF Singapore

About the role

EF Singapore is looking for an approachable, highly organised and results-driven Operations Manager to support the growth and smooth running of its international language campus. You will support general school operations and the student experience for students aged 16+ year-round, working closely with international sales markets, and take a leading role during peak seasons in planning and delivering group programmes for students aged 7-13.

Key responsibilities

• Own the planning and delivery of winter and summer peak-season groups, from arrival to departure
• Work with international sales offices to fill groups, grow student numbers and increase student weeks
• Manage group bookings at pre-departure, in-school and post-departure stages
• Outsource and directly manage service providers (meals, activities, accommodation, transport, cleaning)
• Liaise with the Capacity Management and Director of Studies on bed utilisation, classroom use, class timetables and teacher needs
• Recruit, train and lead Local Activity leaders, Tour Guides, summer Residence Advisors and summer interns
• Ensure compliance with EF policy and accreditation requirements and meet evaluation targets for group booking services
• Share emergency on-call duties with other staff and support wider school operations during off-peak times

Required profile

• Proven leadership skills
• Experience sourcing quality student services such as accommodation, meals, transport and activities
• Knowledge of the language education industry
• Experience in a sales environment and/or a track record of meeting targets
• Experience in a multicultural environment or living/working abroad
• Flexible approach to work and hours

Required skills

• Excellent verbal and written communication in English
• Confident with IT and different systems
• Extremely organised, calm under pressure, able to prioritise multiple tasks

What we offer

• Continuous professional development and CPD sessions on management skills
• Career enhancement opportunities and fast-tracking of ambition
• A truly international environment and global career opportunities
• Regular social events

All offers are subject to a background check and two references.