Order Fulfilment Specialist

About the role

Thales is looking for a detail-oriented and proactive Order Fulfilment Specialist to manage end-to-end order execution in a manufacturing environment. The role coordinates order processing, production planning, material availability and shipment so that customer commitments are met. It works closely with cross-functional teams and global Customer Service stakeholders to optimise production schedules, manage order priorities and achieve on-time delivery targets.

Key responsibilities

• Manage end-to-end processing of card orders after the sales order is released to the factory, including order review, Oracle work order creation, production routing, bill of materials setup and vendor-managed inventory coordination.
• Assess order readiness, verify material availability and production capacity, update card production and embedding plans, and give order commitments within 48 hours.
• Work with Engineering, Production, Industrial Process Engineering, Material Planning and Logistics to run orders and resolve issues.
• Review order backlogs against plant forecasts and act to meet OTD, OTR and manufacturing lead-time targets.
• Coordinate order transfers between intercompany manufacturing sites, from executability confirmation and purchase order issuance to final delivery.
• Act as the link between Customer Service, Sales and factory operations, answering enquiries and giving production updates and delivery commitments.
• Join regular conference calls with worldwide Customer Service teams to review priorities, address delivery risks and follow up on open issues.
• Work with Logistics to coordinate shipments and ensure timely shipment activation.
• Identify improvements to order fulfilment, production efficiency, planning accuracy and customer service.

Required profile

• Diploma or degree in Supply Chain Management, Business, Engineering, Operations Management or a related field.
• At least 3 years of relevant experience in order fulfilment, production planning, master scheduling or manufacturing operations.
• Experience in supply chain, production planning or manufacturing order execution.
• Experience working with internal stakeholders and Customer Service teams to manage order commitments.

Required skills

• Working knowledge of ERP systems such as Oracle, SAP or equivalent.
• Understanding of order fulfilment, master scheduling, production planning and manufacturing processes.
• Strong coordination, analytical and problem-solving skills.
• Good communication and stakeholder management, with a customer-focused approach.
• Ability to handle competing priorities and tight deadlines in a fast-paced manufacturing environment.