Patient Service Associate Adjunct Lecturer

About the role

Generation Singapore, a local charity that helps people facing barriers to employment find meaningful jobs, is looking for an adjunct instructor for its Patient Service Associate (PSA) bootcamp. The PSA programme is an intensive course covering technical, behavioural and mindset skills for a healthcare environment. Selected candidates become associate instructors on a one-year contract, leading at least one cohort a year, and teach at Temasek Polytechnic on a part-time basis.

Key responsibilities

• Deliver the PSA programme (about 60% of the role): follow the curriculum structure, prepare session plans, teach in person three days a week and guide learners through asynchronous modules, giving timely feedback on assessments and projects.
• Adjust content to current and local healthcare sector practices and SOPs, and support learners' independent study with debriefs.
• Track and update participant attendance and performance in Salesforce/Canvas, and carry out other administrative duties.
• Support mentors and the programme manager, and collaborate with the Curriculum and Instruction team on programme quality.
• Mentor participants, build their employability and help them develop industry-standard portfolios.

Required profile

• Medical/nursing graduate with additional experience or certifications in health administration, or a diploma in health sciences with healthcare experience.
• 5 years of healthcare-related experience (nursing, administration, staff training and development) in public or private hospitals, clinics or nursing homes.
• 5 years designing and delivering nursing, healthcare or health management courses.
• Experience building educational resources, virtualised lab training, LMS reporting and authoring exams and self-assessment surveys.
• Interest in working with disconnected communities and empathy for people of all ages.

Required skills

• Familiarity with Canvas or another learner management system.
• Excellent verbal and written communication, organisation and time management.
• Able to adapt communication to adult learners and to use learner data to adjust lessons.

The course spans slightly over 3 months with about 15-30 learners, 280 hours over 15 weeks, 3 teaching days a week of 7 hours each; a paid onboarding programme is required before teaching.