Payment Field Operations Executive

About the role

Manpower is recruiting a Payment Field Operations Executive in Singapore. The role covers relationship building with merchants, managing payment acceptance resources and monitoring transaction performance across the assigned area.

Key responsibilities

• Set up merchants in the assigned area for payment acceptance, including QR codes, POS devices and terminals, and provide them with basic training on payment processes.
• Visit key business districts and industry segments regularly to improve payment success rates and usage frequency, and collect and report merchant issues to the technical or operations teams.
• Support the business development team with local merchant and key account partner management, including payment acceptance, campaign activation and ongoing operational support.
• Coordinate with cross-functional teams on partnerships, project execution, delivery platforms and risk and regulatory compliance, working with the growth team on solutions and campaigns.
• Manage payment materials such as QR stands, POS devices, stickers and promotional items, including requests, distribution, placement and inventory tracking, in line with brand guidelines.
• Track merchant payment acceptance data, monitor transaction success rates, spot irregularities and give regular market feedback to headquarters on promotions, campaigns and payment optimisation.

Required profile

• Diploma or above, any major; 3-5 years of experience in payments, FMCG or O2O is a plus.
• Familiarity with offline merchant ecosystems and a basic understanding of the payment industry (acquiring, QR payments, aggregation).
• Data-driven mindset, able to identify issues and opportunities from transaction performance.
• Willingness to work in the field and travel when required.