People & Operations Manager (HR Generalist)

About the role

The Summer Açaí, a growing F&B brand expanding across Singapore and internationally, is hiring a People & Operations Manager to strengthen its HR function, develop its people and build scalable systems. The role is hands-on and suits someone who thrives in a fast-paced environment and takes ownership of challenges.

Key responsibilities

• Talent acquisition and workforce planning: own end-to-end recruitment across outlet operations, from sourcing and screening to onboarding, and partner with Operations to forecast manpower needs and optimise workforce allocation.
• Employee relations and retention: handle grievances, conflicts, disciplinary matters and exits, monitor absenteeism and turnover, run engagement initiatives and advise outlet managers on employee matters.
• Performance management and development: run probation reviews, performance appraisals and PIPs, set performance standards with Operations, coordinate training and career progression, and address underperformance.
• HR operations, policies and compliance: oversee employee records, payroll coordination, leave administration, contracts and statutory requirements, ensure compliance with Singapore employment legislation and MOM regulations, and streamline HR policies and SOPs.
• HR strategy and process improvement: improve HR workflows and reporting, implement HR systems and automation, track key HR metrics and drive improvement projects independently.

Required profile

• Diploma or degree in Human Resources, Business Administration or a related discipline.
• At least 3-5 years of HR generalist experience, preferably in F&B, retail, hospitality or other manpower-intensive industries.
• Proven experience in recruitment, employee relations, performance management and HR operations.
• Strong problem-solving, communication and stakeholder management skills, highly organised and able to manage competing priorities.

Required skills

• Strong working knowledge of Singapore employment legislation and HR best practices.
• Comfortable handling both strategic HR initiatives and hands-on operational work.

Candidates apply by sending their resume to the company's HR contact.