Platform Operations Engineer

About the role

The Platform Operations Engineer maintains and supports on-premises infrastructure platforms that underpin mission-critical systems, ensuring reliability, operational stability and security. The role also supports the agency's move toward cloud adoption and hybrid infrastructure, including migration and modernisation of existing workloads, working closely with internal teams and vendors.

Key responsibilities

• Maintain and support compute, storage, virtualisation and supporting systems across development, staging and production environments.
• Implement platform standards, automation and modern operational practices.
• Manage virtualisation platforms (VMware, Hyper-V, Nutanix), including capacity monitoring, performance tuning and lifecycle management.
• Execute patching and upgrade strategies with minimal service disruption.
• Provide L2/L3 support, incident management, root cause analysis and problem resolution.
• Maintain backup, disaster recovery and high-availability solutions.
• Enforce security controls such as access management, system hardening and compliance monitoring.
• Collaborate with application, network and vendor teams, and develop documentation, runbooks and SOPs.
• Support cloud migration and hybrid infrastructure initiatives, including workload assessment, migration planning and post-migration support.

Required profile

• Over 6 years of relevant experience in infrastructure or platform operations.
• Experience in enterprise infrastructure environments and familiarity with vendor and contract management.
• Degree or diploma in Computer Science, Engineering, Information Technology or a related field.
• Desired certifications: VMware Certified Professional, Microsoft Windows Server, Red Hat Certified Engineer, ITIL v4 Foundation, or AWS/Azure associate-level.

Required skills

• Virtualisation (VMware vSphere, Hyper-V, Nutanix), SAN/NAS storage and backup solutions (Commvault, Veeam, Cohesity).
• Red Hat Linux and/or Windows Server administration.
• Networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, firewalls, load balancing).
• High-availability and disaster recovery solutions; cloud platforms (AWS, Azure) and hybrid infrastructure.
• Desired: automation tools (Ansible, Puppet, Chef), scripting (Python, PowerShell, Bash), monitoring (Prometheus, Grafana, ELK, Dynatrace, Splunk), containers (Docker, Kubernetes) and Infrastructure as Code.