Port Delivery Team Leader

About the role

TUI Musement is looking for a Port Delivery Team Leader in Singapore to oversee end-to-end cruise operations across ports, airports and destinations, from pre-operation through to post-operation. The role leads and supports operational teams, coordinating resources, staffing and suppliers, and acts as the main escalation point for operational issues. It suits people who want to work flexible hours, including peak operational days.

Key responsibilities

• Supervise and coordinate pre-operation, port operations and post-operation activities across ports, airports and destinations, reviewing processes to avoid service disruption.
• Lead, support and motivate local operational teams, making sure they are briefed, trained and ready for daily work and peak periods.
• Plan and allocate staffing, transport and supplier resources in line with ship schedules and operational demand.
• Act as the first escalation point for operational issues, incidents and last-minute changes, resolving them quickly with minimal impact on guests and clients.
• Maintain regular contact with cruise line operations teams, suppliers, port and airport authorities and internal stakeholders.
• Ensure operational procedures, safety standards, SLAs and brand guidelines are followed.
• Oversee accurate operational documentation, call closure and invoicing data.
• Train local teams on cruise line training and policies to ensure compliance.
• Manage staffing levels and resource allocation for each operation, and support delivery during congested dates, strikes, inaugural calls and other high-impact situations.

Required profile

• Right to work in Singapore and English-speaking.
• Experience in operations, logistics, tourism, cruise, transport or hospitality environments.
• Proven ability to supervise teams and deliver results in fast-paced settings.
• Strong problem-solving skills, resilience under pressure and excellent verbal and written English; additional local languages are an advantage.
• Comfortable working flexible hours, including peak operational days.
• Digital confidence and alignment with TUI's ways of working and continuous improvement culture.

What we offer

• Competitive salary package and 40 working hours per week.
• Paid training days, free access to the TUI Learning Hub, TUI Skills Academy and language lessons.
• Seasonal or permanent contracts, with growth opportunities.
• Charity and sustainability involvement, and access to the WeCare Team and 24/7 Wellbeing Hub.