Practice Architect - Capability Development

About the role

Palo Alto Networks is hiring a Practice Architect focused on Capability Development, working remotely. The role builds a skilled, technically confident and customer-focused delivery organization by developing consultant capabilities through coaching, mentoring, strategic field engagement and scalable learning programs. It covers the Cortex & Cloud portfolio and works with Professional Services, Customer Success and strategic delivery partners.

Key responsibilities

• Develop and run the capability development strategy and enablement programs for Professional Services, Customer Success and strategic partners, and build long-term capability roadmaps.
• Deliver hands-on technical enablement such as workshops, labs, boot camps, instructor-led training, office hours and mentoring, and support consultant onboarding and career progression.
• Take part in strategic customer engagements and pilot deployments, mentor consultants and coach partners through co-delivery engagements.
• Assess technical, delivery and consulting competencies, define capability benchmarks and readiness criteria, and plan targeted improvement programs.
• Build and maintain reusable learning assets such as workshops, labs, recorded sessions, knowledge articles and quick-reference materials.
• Work with Professional Services, Customer Success, Product Management, Engineering, Sales and Enablement, and give feedback to the Center of Excellence.

Required profile

• Extensive experience delivering enterprise security solutions within Professional Services.
• Demonstrated experience mentoring, coaching and developing technical professionals.
• Experience designing and delivering technical learning programs, workshops, labs or capability initiatives.
• Strong customer-facing consulting experience and excellent communication, facilitation and influencing skills.
• Proven ability to work across cross-functional organizations without direct authority.

Required skills

• Deep expertise in Cortex technologies (XSIAM, XSOAR, Cortex XDR) and/or Cortex/Prisma Cloud.
• Experience collaborating with Professional Services, Customer Success, Product Management, Engineering, Sales and partner organizations.