Process Excellence Specialist - APAC (Singapore & Hong Kong)

About the role

Julius Baer is looking for a Process Excellence Specialist to join its Digital Business Transformation Team in Asia, which manages and delivers the business project portfolio supporting the bank's growth strategy in Asia. The role is based in Singapore and Hong Kong and covers the private banking and intermediaries businesses. It is a hands-on position executing Target Operating Model (TOM) modifications and process excellence projects to improve client experience, operating efficiency, risk control and scalability.

Key responsibilities

• Maintain the APAC TOM and process excellence roadmap, support initiative prioritization and deliver end-to-end diagnostics, value stream mapping, as-is assessments and to-be operating model design.
• Identify efficiency, automation, risk reduction and client experience opportunities using Lean Six Sigma and data-driven analysis, define baselines and KPIs, and track and report benefits.
• Develop implementation plans, updated controls and audit-ready process documentation, and deliver project milestones on time.
• Run structured change management (readiness, communications, training) for process reengineering initiatives.
• Partner with Digital Delivery and Technology teams to embed workflow automation, process mining and digital tools, and support Agile delivery (user stories, backlog input).
• Ensure processes meet regulatory, legal, audit, risk and conduct requirements, maintain audit-ready documentation and monitor post-go-live results.

Required profile

• Minimum Bachelor's degree with over 5 years in process excellence or TOM within banking, preferably private banking.
• Lean Six Sigma Green Belt (or equivalent experience) preferred.
• Proven cross-functional delivery with measurable business impact, preferably in multi-geographic organisations.
• Strong stakeholder management, communication and facilitation, and ability to lead without direct reports across multiple locations.
• Experience with BI tools (Tableau, Qlik, Power BI) preferred; Black Belt, PROSCI/ADKAR or Agile certification is a plus.
• Experience with Signavio, ARIS, Celonis or workflow automation platforms is a plus.

Required skills

• Process redesign, value stream mapping, operating model definition and control frameworks.
• Lean Six Sigma (DMAIC, root-cause analysis); Green Belt minimum preferred.
• Familiarity with process mining, RPA/BPM and analytics tools.
• Data-driven problem solving and structured change management (e.g. ADKAR).
• Risk and compliance awareness within banking.