Process Support Engineer (Thin Film)

About the role

Applied Materials is looking for a Process Support Engineer (Thin Film) in Singapore. The engineer guides products through their lifecycle, from concept to final qualification, and provides high-visibility customer support through on-site installations, system diagnoses and service and repair of complex equipment. The role is based at the customer's site daily in a fast-paced cleanroom environment, working with customers and R&D teams to develop processes for advanced semiconductor chips.

Key responsibilities

• Provide on-site customer support, including installations, system diagnoses and service and repair of complex systems and equipment.
• Develop leading-edge processes for manufacturing advanced semiconductor chips with the customer.
• Create hypothesis experiments and design of experiments (DOE), analyse data with statistics and compile reports with high-level conclusions.
• Troubleshoot complex problems, perform root cause analyses and resolve process engineering and customer product issues.
• Communicate with internal stakeholders and the customer to build relationships and establish trust.
• Serve as a resource for junior colleagues and a liaison between the customer and the business unit, and may lead small projects.

Required profile

• Bachelor's degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics or a related field.
• Few years of experience in semiconductor processes, preferably in Thin Film CVD.
• Strong interpersonal and communication skills to explain sensitive information and build consensus among stakeholders.
• Ability to travel to various customer sites, about 20% of the time.