Product Designer (UI/UX)

About the role

This Product Designer (UI/UX) role drives user-centred design across the product lifecycle: understanding user needs, validating problems and crafting intuitive experiences that deliver measurable business and customer outcomes.

Key responsibilities

• User discovery and research: run user interviews, usability studies and stakeholder workshops, identify needs and pain points, and build personas, journey maps and service blueprints.
• Product design: create user flows, wireframes, prototypes and high-fidelity designs, and establish and maintain design systems and design standards.
• Product strategy: work with Product Leads and Engineers to shape product direction, turn business objectives into user-centred solutions and prioritise design effort.
• Validation and continuous improvement: plan usability testing, analyse user feedback and behavioural insights, and iterate designs based on evidence.

Required profile

• Background in Product Design, UX Design, Interaction Design, HCI, Digital Media, Visual Communication, Information Systems, Computer Science, Psychology or a related discipline.
• At least 3 years of relevant UI/UX, Product Design or Service Design experience; 5-8 years may be considered for a more senior role depending on portfolio and product delivery exposure.
• Strong portfolio showing end-to-end product design work, from problem framing and research to prototyping, usability testing and visual design.
• Experience collaborating with Product Leads, Engineers, Business Analysts and stakeholders in an agile or product squad environment.
• Experience with enterprise platforms, citizen-facing digital services, SaaS products, government digital services or internal productivity tools is advantageous.

Required skills

• Figma and modern design workflows, including component libraries, design systems, interactive prototyping and handoff to developers.
• Accessibility, responsive design, usability principles, information architecture and interaction design.
• Facilitating user interviews, usability testing, workshops, co-creation sessions and design critiques.
• Clear communication and storytelling, able to explain design rationale to technical and non-technical audiences.
• Added advantage: familiarity with Jira, Confluence, analytics dashboards or user feedback platforms.