Product Owner - PFA Digital, Data, Automation and AI

About the role

Prudential is looking for a Product Owner to lead the product vision, roadmap, prioritisation and delivery of PFA digital, data, automation and AI-enabled capabilities. The role works closely with business stakeholders, Platform Owners, the Scrum Master and the PFA Technology Squad to deliver scalable, customer-focused and well-governed digital capabilities.

Key responsibilities

• Plan and drive technology deliverables, including project plans, dependencies, timelines, risks, scope, budget, quality expectations and management reporting.
• Act as the main liaison between PFA business stakeholders and technology teams, resolving issues and keeping stakeholders aligned.
• Identify and prioritise AI-enabled, digital, data and automation use cases that improve customer experience, efficiency and decision support.
• Define business outcomes, success measures, acceptance criteria, adoption metrics and control requirements.
• Partner with business teams to turn user needs and data insights into product requirements, user journeys, prioritised backlogs, SOPs and delivery documentation.
• Work with technology teams on resource planning, sprint planning and backlog prioritisation using Agile and Scrum.
• Manage or guide cross-functional teams such as Software Engineers and Business Analysts, and support vendor engagement, RFI/RFP and assessment of third-party platforms and SaaS solutions.
• Own products such as the PFA website and PRUEasy Quote, and provide monthly and quarterly reporting to stakeholders.

Required profile

• At least 8+ years of total experience, including software product delivery, technology project execution or operations transformation.
• Proven experience delivering customer-centric software products, digital services or technology-enabled operations in complex environments.
• Experience leading cross-functional teams and managing project plans, risks, scope and stakeholder reporting.
• Bachelor's degree in IT, computer science, engineering, data science, business administration or a related field; MBA or postgraduate degree is an added advantage.
• Experience in Agile delivery environments; familiarity with Singapore insurance operations and prior knowledge of General Insurance or Unit Trust operations is advantageous.

Required skills

• Agile and Scrum, sprint planning and backlog management.
• Jira, Confluence and Microsoft Office.
• Familiarity with AI-powered tools for product discovery, requirements definition and backlog management is an advantage.