Publishing Consultant I (Mandarin-speaking, Remote)

About the role

Elsevier is looking for a Publishing Consultant I to support Asia-Pacific institutions that are launching and growing journals on its Digital Commons platform. The role sits between client relationship management and hands-on technical problem solving, often within the same day, and is fully remote and entry level. It is part of a team spread across Cairo, Amsterdam, Singapore and the US, working largely asynchronously across time zones.

Key responsibilities

• Onboard new university and institutional clients and build out Digital Commons repositories around how each client works.
• Serve as a trusted point of contact for editors and librarians on issues and publishing strategy questions.
• Train non-technical academic staff on unfamiliar tools and systems with patience and clarity.
• Partner with a Strategic Advisor on complex questions such as journal indexing, editorial policy and competitive positioning.
• Build working proficiency in HTML/CSS troubleshooting to support day-to-day client needs.

Required profile

• Fluent in written and spoken Mandarin and English, able to switch between informal client conversation and formal communication with university leadership.
• Prior experience in publishing or editorial is advantageous.
• Strong written English for professional correspondence and good judgment about when to escalate an issue.
• Bachelor's degree preferred.
• Preferred: curiosity about AI tools in editorial workflows, prior remote work experience, and proficiency in a third language.

Required skills

• HTML/CSS troubleshooting (prior HTML experience not required).
• Comfortable working independently in a remote, cross-time-zone environment.

What we offer

• Flexible working arrangements.
• Access to learning and development resources.
• Wellbeing initiatives, paid parental leave and volunteering leave.