QA Lead (Sheet Metal & Machining)

About the role

NTS Singapore is looking for a QA Lead for its Sheet Metal business. You will drive quality excellence across customer quality, supplier quality and manufacturing quality, managing a team of Quality Engineers and QA/QC Inspectors. As the primary quality representative for key customers, you will be the single point of contact for quality escalations and work with Operations, Engineering, Procurement, Program Management, suppliers and customers.

Key responsibilities

• Lead, coach and develop Quality Engineers and QA/QC Inspectors
• Serve as the main quality interface for customers and handle quality escalations
• Lead customer complaint investigations and implement containment, root cause analysis, corrective and preventive actions
• Build customer relationships and drive customer satisfaction
• Resolve complex manufacturing, process, product and supplier quality issues with cross-functional teams
• Improve quality in sheet metal fabrication, machining, welding, surface treatment, coating and assembly
• Maintain quality control plans, inspection standards, PFMEAs, process controls and risk mitigation
• Monitor quality KPIs such as PPM, NCRs, COPQ, rework, scrap, yield and corrective action effectiveness
• Lead internal and customer audits and drive CAPA using 8D, 5 Why, Fishbone, PFMEA and statistical analysis
• Support NPI, first article inspection, process validation and production readiness

Required profile

• Bachelor's degree in Mechanical, Manufacturing or Quality Engineering or a related field
• At least 7 years of quality engineering or management experience in sheet metal, precision machining, metalworking or contract manufacturing
• Mandatory hands-on experience in both sheet metal fabrication and machining
• At least 3 years leading Quality Engineers and QA teams
• Proven experience in customer and supplier quality management, including complaints, escalations, audits and corrective actions
• Internal or Lead Auditor certification is an advantage

Required skills

• CNC machining, sheet metal fabrication, welding, surface treatment and coating, mechanical assembly, GD&T, dimensional metrology and inspection methods
• ISO 9001 and quality tools: 8D, root cause analysis, 5 Why, Fishbone, PFMEA, control plans, SPC, MSA/Gage R&R, Cp/Cpk, FAI

What we offer

• Competitive salary
• Annual wage supplement
• Term life and medical insurance coverage
• 18 days of annual leave