Regional Key Account Senior Manager

About the role

This position is based in Singapore and focuses on building and nurturing long-term, profitable relationships with the company's most important, high-value clients. The manager acts as the primary liaison, understanding client needs, coordinating internal resources, delivering tailored solutions and identifying up-sell opportunities. Relocation and visa assistance are not provided.

Key responsibilities

• Own and manage key MNC accounts across ASEAN and India, expanding account scope vertically within markets and horizontally across countries
• Support onboarding of new regional accounts, ensuring a smooth transition from proposal to implementation
• Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs)
• Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives
• Support account retention by proactively identifying up-selling, cross-selling and renewal opportunities
• Partner with customers on continuous improvement initiatives and long-term value creation
• Collaborate with operations, IT and finance teams to resolve issues and deliver solutions that meet customer expectations

Required profile

• Degree in Logistics, Sales & Marketing or a related field
• 7-10 years of experience in key account management and sales in a global or regional 3PL (contract logistics, warehousing) and freight forwarding environment
• Strong communication and interpersonal skills
• Ability to build strong relationships with customers and internal teams