Reservations Executive – Guest Services

About the role

The Reservations Executive will manage all incoming reservation requests, changes and cancellations for The Ritz‑Carlton Millenia Singapore, ensuring a seamless booking experience for guests. This front‑line position combines customer service, sales techniques and accurate data entry to support the hotel’s revenue goals.

Key responsibilities

• Process reservation requests, modifications and cancellations received via phone, fax or mail.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate and cancellation policies.
• Document and accommodate special requests, answer questions about hotel facilities and services.
• Apply sales techniques to maximize revenue and input accurate data into the reservation system.
• Code special reservation types such as complimentary rooms, employee discounts, travel‑agent rates and wholesale bookings.
• Escalate guest concerns following proper procedures and adhere to all company policies.
• Maintain a professional appearance, protect confidential information and support a safe work environment.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior reservation or hospitality experience required.
• Ability to lift, carry, push or pull objects up to 10 lb without assistance.
• Strong communication skills, professional telephone etiquette and a customer‑focused attitude.
• Willingness to work full‑time in an onsite hotel environment.

Required skills

• Proficiency with a reservation system for data entry and rate coding.