Resident Engineer - Arcfra Enterprise Cloud

About the role

Arcfra is looking for a customer-focused Resident Engineer to provide on-site operational support for customers using its enterprise cloud and hyperconverged infrastructure platform. The role is hands-on and customer-facing, focusing on stable day-to-day operations, routine service delivery, first-line troubleshooting and timely escalation of complex issues. It is based in Singapore at the customer site and is full-time.

Key responsibilities

• Provide on-site day-to-day operational support for Arcfra Enterprise Cloud Platform environments.
• Perform scheduled health checks, preventive maintenance, platform monitoring and operational reporting.
• Monitor alerts, events, capacity utilisation, VM status, storage health and network connectivity.
• Handle standard tasks such as VM lifecycle activities, basic configuration changes, access requests and routine maintenance.
• Diagnose incidents involving compute, virtualization, storage, network or system services, collect logs and configuration details, and escalate complex issues to Customer Support, Professional Services, Engineering or third parties.
• Follow SOPs, change-management and incident-management processes and customer-site security requirements.
• Maintain incident tickets, shift handovers, health-check reports, change records and issue trackers, and support scheduled maintenance, standby support and incident response.

Required profile

• Diploma or degree in Computer Science, Information Technology, Network Engineering, Electronics or a related discipline.
• 3-6 years of experience in IT operations, systems administration, infrastructure support, data centre operations, NOC operations or technical support; fresh graduates with strong Linux, networking, virtualisation or data-centre internship experience may be considered.
• On-site customer support, shift-based work and willingness to work at customer sites, including on-call or after-hours arrangements, are advantageous.

Required skills

• Basic to intermediate Linux administration (users, permissions, file systems, services, logs, resource checks).
• Foundational virtualisation concepts (VMs, hypervisors, snapshots, virtual networking, HA, live migration).
• TCP/IP networking basics (IP addressing, subnetting, VLANs, DNS, routing, firewalls).
• Operational troubleshooting tools (ping, traceroute, nslookup, curl, top, df, free, iostat) and enterprise storage concepts (RAID, IOPS, throughput, latency).
• Ability to follow technical runbooks and SOPs; preferred: VMware vSphere, KVM, OpenStack, HCI, ITSM, CMDB, backup/recovery, shell scripting or Python, and certifications such as VMware VCP, RHCSA, CCNA or HCIA.