Resident Engineer - IT Support and Maintenance

About the role

Logicalis, a digital transformation consultancy, is hiring a Resident Engineer to provide on-site technical support and maintenance for a client's IT infrastructure. The role suits fresh graduates and people with little IT experience who are eager to learn.

Key responsibilities

• Troubleshoot and remediate issues in network infrastructure, wireless connectivity and printer driver problems
• Support system infrastructure, meeting room booking app, door access systems (key card, facial scan, QR code), booking app, Skype, Microsoft Exchange and printing facilities
• Provide technical assistance and support to users
• Carry out routine maintenance and minor network changes and setups (e.g. creating new SSIDs, configuring new network points)
• Train users on policies, including end-user computing policies
• Review user access so dormant or obsolete accounts are deactivated after authorisation
• Keep site documentation up to date
• Open and close support tickets and update helpdesk staff and customers on progress
• Work closely with other engineering teams to troubleshoot issues

Required profile

• Fresh graduates (NITEC, Higher NITEC, Diploma, etc.) or graduates in IT, infocomm, computer science or related fields
• 0 to 1 year of IT-related work experience is welcome
• Strong interest in learning and growing in technology
• Customer-oriented, clear and concise communicator
• Willingness to work after office hours and stand by

Required skills

• Existing knowledge or certification in network operations, including network, wireless and security technologies is an added advantage