Retail Operations Manager – Singapore & Malaysia

About the role

The Retail Operations Manager will lead daily operations across Nasty Cookies outlets in Singapore and Malaysia, ensuring consistent quality, strong service standards, operational efficiency, and profitability while supporting brand growth and expansion.

Key responsibilities

• Own end‑to‑end outlet operations, guaranteeing consistent execution, food quality, and service standards.
• Drive sales, profitability, cost control, P&L performance, inventory accuracy, and waste management.
• Deliver a crave‑worthy guest experience by upholding brand standards, handling feedback, and executing campaigns and product launches.
• Build, train, and lead high‑performing outlet teams through coaching, performance management, and culture building.
• Ensure full compliance with food safety, hygiene, and regulatory standards via regular audits and controls.
• Manage supplier relationships to secure quality, availability, cost efficiency, and accurate stock rotation.
• Provide clear operational and financial reporting and lead readiness for new outlet openings and expansion initiatives.

Required profile

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or Business Administration.
• 10+ years of experience in Food & Beverage operations, preferably in retail, QSR, or multi‑outlet formats.
• Proven experience managing multiple outlets and large teams.
• Strong understanding of retail F&B operations, food safety regulations, and financial controls.

Required skills

• Financial acumen and business mindset.
• Knowledge of food safety, hygiene, and compliance standards.