Sales Account Manager

About the role

We are looking for a Sales Account Manager to join our supportive sales team. The ideal candidate is highly motivated, well‑organized and possesses strong written and verbal communication skills, with a keen eye for detail. You will work in a fast‑changing environment, maintaining accurate records and meeting deadlines.

Key responsibilities

• Retain and grow existing cross‑border accounts, monitoring shipping trends, volume and revenue sustainability.
• Provide regular updates to management on sales performance and areas for improvement.
• Negotiate contractual rates with clients to ensure business retention.
• Serve as the primary touchpoint for merchants, delivering solutions and resolving issues promptly.
• Identify new business opportunities, cross‑sell product mix, and maintain a pipeline strength of at least 20% versus plan.
• Handle domestic and international delivery leads, both inbound and outbound.
• Report weekly activities, including client visits, calls and meetings.
• Collaborate with internal stakeholders to address client challenges and deliver ad‑hoc projects.

Required profile

• Minimum 2 years experience as an Account Manager, preferably in eCommerce logistics or cross‑border eCommerce.
• Bachelor’s degree in Logistics, Supply Chain Management or a related field.
• Strong communication and interpersonal abilities to build relationships with internal and external stakeholders.
• Self‑motivated, result‑oriented and comfortable working independently or within a team.
• Excellent listening, negotiation and presentation skills.
• Ability to thrive in a fast‑paced environment and meet deadlines.

Required skills