Security Supervisor / Assistant Guest Services Manager (Security)

About the role

Mandarin Oriental, Singapore, a luxury hotel overlooking Marina Bay, is looking for a Security Supervisor / Assistant Guest Services Manager (Security) to join its Security Department. The role ensures conformity of work standards and consistency in departmental operations and security and safety within the hotel premises. It oversees the operational and administrative duties of the Security department, is responsible for the team's performance and career development, and reports to the Guest Services Manager - Security.

Key responsibilities

• Ensure conformity of work standards and consistency in departmental operations, security and safety tasks.
• Oversee security and safety across the hotel complex and its perimeter, including special events and emergency response.
• Conduct regular inspections and audits of business continuity management (BCM) to ensure safety compliance.
• Provide technical support and advice on safety and BCM matters.
• Monitor safety inspection findings, incidents and guest feedback, recommend improvements and lead root-cause analysis after safety incidents.
• Review risk assessments for colleagues and contractors and evaluate new materials, equipment and machinery for safety risks.
• Develop and organise safety promotion activities and train colleagues on safety topics relevant to their functions.
• Patrol and visit areas requiring special attention, verify incoming mail and deliveries, and abate fire and safety hazards.
• Protect lives and property against crime, violence and other hazards, and secure classified information.
• Report in writing on each tour of duty and respond immediately to emergencies and security calls.
• Carry out any other duties assigned by the Guest Services Manager - Security or the Hotel Manager.

Required profile

• Team player who demonstrates integrity and respect and embraces a growth mindset.
• Courteous, tactful and helpful, but firm in enforcing hotel policies and procedures.

What we offer

• Learning and development programmes tailored to each stage of the career.
• The MOstay programme: complimentary nights and attractive rates on rooms for you and your loved ones.
• Health benefits and wellness programmes for colleagues worldwide.
• Retail plans depending on length of service and role.