Senior Analyst, Human Resources Experience & Services - Asia Pacific

About the role

Hilton is looking for a Senior Analyst, Human Resources Experience & Services - Asia Pacific, to deliver HR services that support its corporate Team Members across the region. Reporting to the Manager, Human Resources - Asia Pacific, the role supports the Singapore Area Office, the South East Asia Regional Office and designated Team Members. It covers core HR processes, day-to-day issues, data and systems, and offers opportunities to build experience across the wider HR portfolio.

Key responsibilities

• Own key HR operational processes end to end, ensuring accurate and timely delivery
• Manage Work Pass applications, renewals, issuance, registration and cancellation, including expiry tracking, communications, records and reconciliation of Ministry of Manpower charges
• Own Ministry of Manpower surveys and statutory submissions, including calendars, data collection, validation, evidence, follow-ups and corrections
• Process position-management transactions such as hires, promotions, transfers, salary changes, reporting-line updates and terminations
• Support payroll, benefits and leave administration, preparing inputs, checking accuracy and resolving discrepancies
• Coordinate Team Member lifecycle activities including onboarding, employment documentation, probation, transfers and offboarding
• Maintain HR records, trackers and reports, and investigate HR system and process issues with HR Technology, IT and other teams
• Respond to Team Member inquiries and escalate sensitive or high-risk issues appropriately
• Coordinate recognition, office activities and communications, including annual programs
• Maintain HR guides, SOPs and templates, and support process improvement, automation and regional HR projects
• Provide cross-coverage across payroll, immigration, employment documentation and HR data processes

Required profile

• Diploma, degree or equivalent combination of qualifications and HR experience
• Experience in HR operations, employee services, HR administration or a similar role handling confidential, time-sensitive information
• Experience supporting work passes, statutory reporting, payroll, benefits, leave, onboarding, employment documentation or HR data processes
• Experience coordinating with government agencies, payroll providers, insurers or other HR vendors
• Experience supporting a regional or geographically dispersed workforce
• Strong attention to detail, analytical skills and good communication and stakeholder-management skills
• Sound judgment and discretion with confidential employee, payroll, immigration or employee-relations information
• Exposure to process improvement, automation, generative AI, system testing or data cleansing is advantageous

Required skills

• Working proficiency in Excel, PowerPoint and Word
• Ability to use Excel to validate and analyse data
• Ability to learn enterprise HR systems quickly