Senior Assistant Manager, Industrial Designer (CHI - Kaizen Office)

About the role

The Centre for Healthcare Innovation Living Lab (CHILL) is an in-house prototyping and testing lab under the Centre for Healthcare Innovation (CHI). It works with healthcare professionals from the National Healthcare Group, including Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital, the Institute of Mental Health and NHGP Polyclinics, to design, prototype, test and scale product innovations. The role is to design physical products that improve the healthcare experience and health outcomes of patients and residents, as well as the working experience of healthcare workers.

Key responsibilities

• User research and concept development: work with healthcare professionals and external users to understand the problem, conduct user and market research, define product requirements and prioritise concepts for prototyping.
• Prototyping: create and update CAD models, drawings and documentation using tools such as Rhinoceros 3D, Fusion 360 and Adobe Illustrator; explore materials and mechanisms; build prototypes by 3D printing, machining and basic fabrication; define CMF specifications; ensure designs can be mass manufactured and comply with medical device standards such as ISO 13485, FDA and HSA guidelines.
• Testing: design and run user testing in lab and real-world settings, document outcomes and propose next steps.
• Vendor management: specify requirements for third-party vendors, assist with procurement clarifications, liaise on design, manufacturing approach and timeline, and manage change requests.
• Documentation and IP: maintain project documentation and specifications, and work with the National Health Group's intellectual property office to protect product IP.
• Capability building: teach basic prototyping through workshops and project-based learning to healthcare professionals.

Required profile

• At least 5 years' experience as an industrial designer or design engineer, with a strong portfolio in physical products and preferably experience in a large organisation or with large clients.
• Ideally prior experience creating physical prototypes and managing vendors for medium- to high-fidelity prototypes or manufacturing.
• Bachelor's degree in Industrial Design, mechanical engineering or a related field.
• Experience leading and facilitating co-creation and design workshops.

Required skills

• Strong understanding of industrial design fundamentals, materials and manufacturing processes.
• Proficiency in tools such as Adobe Illustrator, Photoshop, Solidworks/Autodesk, Rhinoceros 3D and Figma.
• Good communication, documentation and problem-solving skills, and ability to work independently and in a multidisciplinary team.