Senior Assistant Manager, Inpatient Operations

About the role

Woodlands Hospital is an integrated acute and community hospital in Singapore. The Inpatient Operations team keeps ward operations running smoothly, efficiently and safely for patients, caregivers and staff. This role is the operational lead supporting inpatient wards, working with clinicians, nurses, support services and hospital leadership to drive operational readiness, transformation and patient experience.

Key responsibilities

• Oversee day-to-day ward operations and support Inpatient PSA teams across inpatient towers
• Monitor and improve ward workflows, patient experience and service standards, and act on operational issues and patient feedback
• Keep wards operationally ready by managing facilities, equipment and systems, including ward dashboards, bedside terminals, information boards and RTLS
• Support equipment procurement, maintenance and enhancement, and coordinate new initiatives with support departments
• Optimise inpatient workflows from admission to discharge and lead non-clinical transformation projects
• Maintain operational dashboards and track bed occupancy rate, length of stay, discharge referrals and ward utilisation, recommending improvements
• Lead ward opening, setup and commissioning, including procurement, facilities readiness, licensing and infrastructure
• Act as secretariat and coordinator for inpatient operations workgroups, prepare reports and presentations, and support Acute Care Enterprise initiatives

Required profile

• Degree in Healthcare Management, Business, Operations Management or a related discipline
• Experience in healthcare operations, ward operations, inpatient administration or hospital service management
• Demonstrated project management, service improvement and stakeholder coordination experience
• Familiarity with hospital operational workflows and healthcare service delivery

Required skills

• Process improvement and KPI monitoring
• Project management and organisational skills
• Analytical ability and stakeholder management
• Ability to work across multidisciplinary teams