Senior Assistant Manager, Investigations

About the role

National University of Singapore (NTU) is hiring a Senior Assistant Manager, Investigations to report within the Office of Human Resources (OHR). You will conduct fair, thorough and impartial investigations, establish findings based on evidence and provide recommendations to support informed decisions. The role suits someone with strong investigative, analytical and stakeholder management skills who can handle sensitive, high-profile matters with discretion.

Key responsibilities

• Conduct independent investigations into employee misconduct, policy breaches, workplace grievances, conflicts of interest, fraud, unethical conduct and whistleblowing matters.
• Develop investigation plans, gather evidence, interview witnesses, analyse information and reach objective, timely findings.
• Partner with HR Business Partners and line managers to validate allegations and assess the credibility of evidence.
• Provide reasoned findings, conclusions and recommendations, including disciplinary actions, corrective measures and risk mitigation.
• Prepare comprehensive investigation reports and keep accurate records in line with confidentiality requirements.
• Ensure investigations comply with university policies, the disciplinary framework, employment legislation and principles of procedural fairness and natural justice.
• Manage several cases at once and meet service standards and case management timelines.
• Identify trends, systemic risks and control gaps and recommend policy, process or governance improvements.
• Advise HR stakeholders and management on investigations and disciplinary matters, and help improve investigation frameworks and best practice.

Required profile

• Degree in any discipline.
• At least 6-8 years of experience in investigations or related functions.
• Demonstrated end-to-end investigation experience, including evidence gathering, witness interviews, fact-finding, report writing and presenting findings.
• Strong understanding of employment legislation, disciplinary processes and procedural fairness.
• High level of integrity, judgement, professionalism and discretion with confidential information.
• Ability to work in a complex, highly matrixed environment.

Required skills

• Analytical, critical thinking and interviewing skills.
• Report writing that turns complex facts into clear, defensible findings and recommendations.
• Stakeholder management and influencing skills across all levels.
• Ability to run multiple complex investigations concurrently with quality and timeliness.