Senior Assistant Manager, Programme Management and Student Administration

About the role

The Senior Assistant Manager will lead daily operations within the Undergraduate Programmes Office, enhancing the overall student experience for Nanyang Business School. Reporting to the Programme Director, this role combines programme management, scholarship administration, and student advisory responsibilities.

Key responsibilities

• Oversee planning, implementation and delivery of undergraduate programmes in collaboration with the Programme Director.
• Provide timely updates and reports to senior management.
• Manage scholarship processes, university awards and financial aid applications.
• Coordinate Student Feedback on Teaching (SFT) with Academic Support Units.
• Process student appeals, leave of absence requests and provide recommendations.
• Advise on candidature matters, progression pathways and course exemption issues.
• Handle re‑admission, withdrawal and termination cases, and oversee freshmen credit transfers.
• Deliver academic advisory services and support ad‑hoc projects, events and outreach activities.

Required profile

• Bachelor’s degree from a recognised university.
• Minimum 6 years of relevant experience, preferably in the education sector.
• Prior administrative experience in a higher‑learning institution is advantageous.
• Strong people‑management and supervisory skills.
• Excellent interpersonal, communication and analytical abilities.
• Self‑motivated, resourceful and able to adapt to changing priorities.
• Proven ability to lead teams, manage multiple stakeholders and deliver quality outcomes.
• Highly organised with strong attention to detail.

Required skills

• Microsoft Office