Senior / Assistant Manager, Surgical & Specialised Services

About the role

The Senior / Assistant Manager manages assigned clinical services across the continuum of care, aiming to deliver results in customer service, volume and financial targets, as well as in processes, learning and growth. The role covers service point operations, non-nursing staff management and recruitment, and includes job rotations to other operational areas after 3 years.

Key responsibilities

• Manage service point operations, including front counter services and administrative and operational matters, working with the Nurse Manager and other stakeholders to solve system and process problems.
• Develop innovative services to improve service levels and patient care.
• Achieve volume and financial targets for assigned clinical services.
• Manage services through annual financial budgeting, regular reviews with clinical heads and development of new services.
• Manage a group of non-nursing staff, conduct appraisals, and provide induction, orientation and training.
• Recruit and retain staff to build a stable, skilled and motivated workforce.
• Foster two-way communication between staff and management, escalate issues and recommend solutions.
• Take part in committees and campus development workshops, planning and procurement.

Required profile

• Degree in any discipline with at least 3 years of work experience in the healthcare industry; healthcare operational experience is advantageous.
• Confidence to engage with senior management and internal and external stakeholders.
• Ability to multi-task and work under tight deadlines.
• Only Singapore citizens and permanent residents may apply.

Required skills

• Project management and experience leading teams and cross-team collaboration.
• Analytical and quantitative approach with strong written and verbal communication.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Knowledge of hospital software applications is advantageous.