Senior Executive / Assistant Manager, Clinical Quality, Performance & Value

About the role

This role is responsible for the administrative, management and coordination of clinical quality, patient safety, clinical risk, quality improvement programmes and activities across Khoo Teck Puat Hospital and Yishun Community Hospital. It reports to the Reporting Officer and Assistant Chairman of the Medical Board, CQPV.

Key responsibilities

• Coordinate patient safety, clinical risk and quality improvement programmes and HPO activities such as clinical quality reviews, focused clinical audits and patient safety walkabouts.
• Work with external partners such as the MOH ESS Team and NHG Group Quality on audit activities.
• Identify clinical issues through case review, incident reporting and clinical quality data analytics, and escalate them where needed.
• Provide secretariat support to the KTPH and YCH Clinical Board, its Quality Assurance subcommittees, the SRE committee and the HPO Chair.
• Manage investigations with various departments and report corrective actions and recommendations to the Ministry of Health when required.
• Lead the Patient Safety Collaboration Workgroup, including Speaking Up for Safety and Reliability for Safer Healthcare.
• Participate in clinical risk management programmes and promote a culture of clinical quality and patient safety among staff.
• Perform other duties assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

Required profile

• Degree in any discipline.
• Minimum 2 years of healthcare experience or relevant working experience.
• Prior experience in healthcare quality, patient safety, clinical governance, audit, risk management or quality improvement is an advantage.

Required skills

• Proficiency in Microsoft Office applications.
• Good analytical, interpersonal and verbal and written communication skills.