Senior Executive / Assistant Manager, Postgraduate Programme

About the role

The School of Art, Design and Media (ADM) at NTU is recruiting a Senior Executive / Assistant Manager for its postgraduate research programmes. Reporting to the Manager (Graduate Programmes), the role leads the quality and effectiveness of ADM's postgraduate research programmes through expert administration and strategic coordination across Academic Operations, Candidature Management, Programme Marketing and Event Management.

Key responsibilities

• Manage admissions: application evaluation, faculty matching, scholarship interview coordination, appeals processing and independent judgment on complex cases.
• Oversee the candidature lifecycle of active PhD and Master's students, flagging at-risk cases, tracking milestones and resolving extensions, supervision disputes and policy exceptions.
• Coordinate qualifying and thesis oral examinations, examiner nominations, international logistics, Board of Examiners processes, documentation and grade processing.
• Administer scholarships and financial matters such as stipends, renewals, graduate assistantships, research funding applications, tuition fee disputes and donor compliance.
• Plan and run student engagement events such as orientations, career workshops, networking sessions and research symposia.
• Improve operations through data analytics, process improvement, quality assurance, strategic planning and documentation of policies and precedents.

Required profile

• Bachelor's degree with at least 4-5 years of progressive administrative experience in higher education, preferably in postgraduate or research programme administration.
• Experience in research programme administration, candidature management or graduate student services is highly advantageous.
• Bilingual capability (English and Mandarin Chinese) is advantageous.

Required skills

• Advanced Microsoft Office, especially Excel for data analysis and reporting.
• Project management, stakeholder management and strong written and verbal communication.
• Analytical and strategic thinking, attention to detail and ability to work autonomously.

What we offer

• A comprehensive benefits package including healthcare and annual leave.
• Flexible work arrangements.
• Opportunities for professional growth within a vibrant campus community.