Senior Executive IT Support

About the role

Western Digital is seeking a highly experienced Senior Executive IT Support professional to deliver white-glove, highly responsive technology support to C-Suite executives and senior leadership in Singapore. This is a high-visibility, relationship-driven role that combines technical depth with executive presence, discretion and service excellence. You will be the primary IT point of contact and trusted technology advisor for assigned executives, anticipating needs and resolving issues before they escalate.

Key responsibilities

• Provide dedicated, white-glove IT support to C-Suite executives, resolving issues quickly and professionally with minimal disruption to their day
• Serve as the primary IT point of contact and trusted technology advisor, maintaining strong executive relationships built on reliability, discretion and responsiveness
• Identify technology risks, issues and opportunities and recommend solutions that improve productivity and user experience
• Support laptops, desktops, mobile devices, applications, peripherals, conferencing systems and AV equipment; troubleshoot Windows and macOS environments, including advanced configuration and recovery
• Administer Microsoft 365, Microsoft Teams, Zoom, Webex, JAMF, Microsoft Intune and SCCM, providing hands-on and remote support across corporate offices, executive homes and remote locations
• Provide on-site IT and AV support for meetings, presentations, Board meetings and town halls, coordinating preparation, rehearsals and real-time troubleshooting
• Provide hands-on support in data center environments, including hardware troubleshooting and equipment replacement, and coordinate escalations with internal IT teams and external vendors
• Maintain security practices, protect confidential information, keep accurate documentation of executive environments and support activities, and follow ITIL processes and escalation/RACI models
• Be available for early morning, evening, weekend and global coverage, and travel between Singapore locations and internationally

Required profile

• 5+ years of experience in Executive IT Support, VIP Support, Desktop Engineering, Field IT or a related enterprise IT role
• Proven experience supporting C-Suite executives, senior leadership or other VIP users in a professional corporate environment
• Exceptional customer-service orientation and the ability to earn and sustain the trust of executive stakeholders
• Ability to work autonomously in locations with little or no on-site IT, and willingness to travel domestically and internationally and work outside normal hours

Required skills

• Advanced troubleshooting, configuration and recovery on Windows and macOS
• Knowledge of PC and Mac hardware, mobile devices, peripherals and collaboration technologies
• Basic to intermediate networking concepts
• JAMF, Microsoft Intune and SCCM for device management
• Experience with Microsoft Teams, Zoom, Webex, AV systems and executive conferencing
• Preferred: associate's or bachelor's degree in IT, Computer Science or Information Systems, and certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ACSP or ITIL Foundation