Senior / Guest Service Executive (Oasia Cluster)

About the role

Far East Organization is hiring a Senior / Guest Service Executive for its Oasia Cluster. The role works closely with the Assistant Manager to deliver courteous service to guests, handle cash transactions and look after guest relations.

Key responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries, and handle all telephone calls promptly within three rings.
• Handle cashiering functions and follow the residence's Standard Policies and Procedures.
• Maintain good relations with in-house guests and project a courteous, hospitable attitude.
• Know the hotel room types, rates and availability, identify upselling opportunities and report on them.
• Follow guest room security, emergency and fire procedures, and encourage the use of Safe Deposit boxes (El-Safe).
• Know hotel facilities, major city attractions and events so you can give guests accurate information.
• Report guest complaints to the supervisor for follow-up and submit glitch reports when needed.
• Keep a well-groomed appearance and tidy work area, and perform any other duties assigned by supervisors.

Required profile

• Minimum Diploma in Hospitality, Tourism or a related field.
• Prior experience in Front Office or Guest Services preferred.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities, with the ability to guide and support team members.
• Professional appearance and conduct.