Senior Laboratory Project Services Coordinator

About the role

IQVIA, a global provider of clinical research services, commercial insights and healthcare intelligence, is looking for a Senior Laboratory Project Services Coordinator. The role supports the Project Manager with study setup, monitoring and closeout, and covers laboratory centralized monitoring, sample management oversight and stakeholder communication.

Key responsibilities

• Support the Project Manager by attending meetings, preparing minutes and action logs, and preparing protocol-specific laboratory instruction documents.
• Under supervision, oversee setup of protocol-specific laboratory centralized monitoring requirements.
• Perform routine tasks across assigned studies, including site loading, Investigator Portal access, kit shipments and day-to-day study performance monitoring.
• Manage queries, protocol questions and escalations with internal and external teams, and use status reports and monitoring tools to identify trends and give performance feedback.
• Support the Project Manager with administrative study tasks, and contribute to monitoring plans, reports and protocol materials.
• Assist with document quality control reviews, and where required, oversee sample management activity.
• Represent the company at internal and external meetings and audits, and support study training with sites, CRAs and customers.
• Mentor junior staff, contribute to process improvement projects and SOP revisions, and deliver outputs in line with organizational standards and customer expectations.

Required profile

• Bachelor's degree in life sciences or a related field, or equivalent combination of education, training and experience.
• 1-3 years of relevant experience; clinical, medical or healthcare industry experience preferred.
• Strong interpersonal, communication, organizational and time management skills, and ability to handle multiple competing priorities.
• Good command of English; in some geographies, excellent command of the local language (e.g. Mandarin) is preferred.
• Ability to work in a fast-paced, high-stress environment is highly desirable.

Required skills

• Proficiency in word processing, presentation and spreadsheet applications.
• Strong written and verbal communication skills.