Senior Manager / Assistant Director, Operations (Medicine)

About the role

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is looking for an experienced Senior Manager / Assistant Director to join Operations (Medicine). The role supports selected Clinical Departments within the Division of Medicine in an acute tertiary hospital, working closely with the Director of Operations, Clinical Heads of Department and senior stakeholders.

Key responsibilities

• Plan, develop and implement clinical services and care models across Medicine disciplines, translating clinical intent into practical, sustainable operational solutions.
• Work with Service Operations and MEC Operations teams to ensure readiness and smooth integration into ongoing services.
• Drive service development and access improvement, redesigning patient journeys and operational workflows to meet service needs, organisational targets and NHG priorities.
• Lead cross-disciplinary initiatives, use data and operational insights for planning and performance review, and report progress, risks and outcomes to department, division, organisation and cluster-level stakeholders.
• Supervise, coach and develop the Ops Med team, building capability in clinical operations support, analytics and stakeholder management.
• Engage regularly with clinicians, Service Operations, MEC Operations, corporate services and external stakeholders.

Required profile

• Bachelor's degree in any discipline.
• At least 10-12 years of relevant experience, preferably in healthcare operations, clinical services development or hospital administration, including people management.
• Experience working with senior clinicians to plan and implement clinical services in a tertiary care setting is an advantage.
• Experience supervising, coaching and developing team members.

Required skills

• Strong leadership and execution skills, with good analytical and problem-solving skills.
• Experience using data to support operational planning and performance monitoring.
• Proficiency in Microsoft Office, with intermediate Excel skills (formulas, pivot tables, basic data analysis).
• Good written, communication and presentation skills in English.