Senior Manager, Community Insights (Singapore Indian Community)

About the role

MCCY's Community Relations and Engagement Division has a Community Strategies and Insights (CSI) team that helps strengthen social cohesion in Singapore by bringing together its multi-racial, multi-religious communities. The Community Insights unit builds and maintains strong relationships with community organisations and deepens MCCY's understanding of intra-community dynamics. This role works closely with the Singapore Indian community ecosystem, connecting religious institutions, cultural groups, youth networks, businesses and sub-community leaders.

Key responsibilities

• Build a comprehensive stakeholder map and design strategies to engage, listen to and understand stakeholders, building the trust needed for responsive, coordinated and inclusive policy interventions.
• Work with internal and community partners to develop and review community initiatives and events, including programmes under the Indian Engagement and Development Initiative (INEI) and major cultural and religious festivals.
• Serve as MCCY's primary interface with the Hindu Advisory Board, Hindu Endowments Board and Sikh Advisory Board, supporting them in their community work.
• Support senior leadership by facilitating community dialogues and coordinating the INEI Coordinating Committee and other platforms.

Required profile

• Experience in public engagement, community partnerships or international relations is advantageous.
• Track record of building and sustaining relationships in complex, multi-stakeholder environments.
• Keen interest in public policy and a motivation to believe that meaningful engagement improves outcomes for communities.
• A strong listener who builds trust easily with diverse groups, self-driven and adaptable in a fast-paced environment.

Required skills

• Strong interpersonal and communication skills and cultural sensitivity.
• Critical thinking and clear written communication.
• Ability to turn ground-level insights into coherent recommendations.
• Effective stakeholder management across diverse groups.