Senior Manager, Operations

About the role

Pratt & Whitney, an RTX business, designs, manufactures and services aircraft engines and auxiliary power units for commercial, military and business aircraft. It is looking for a Senior Manager, Operations in Singapore to lead a cell workforce, deliver on time and meet quality standards, and to drive operational excellence and productivity.

Key responsibilities

• Provide operational leadership and strategic direction to meet delivery commitments and customer satisfaction.
• Lead the cell workforce to meet targets, ensure work follows approved quality standards, and drive root cause analysis when targets are missed.
• Manage production hours, align with targets to meet revenue goals and achieve cost reduction.
• Interface with Engineering, Quality, HR, Customer Support, Materials and FEE to achieve cell and company goals.
• Be accountable for monthly sales and delivery, profit margins, cost per hour, overtime, cost of poor quality and productivity metrics.
• Oversight of planned production and overtime schedules, allocation of manpower and resources, and site-level capacity and headcount forecasting.
• Lead shop transformation, use of CORE (Customer Oriented Results & Excellence), and site-level productivity metrics such as utilization and hours per piece.
• Drive employee engagement, develop successors in the talent pipeline and support the management team's talent development.
• Ensure quality standard compliance, promote CORE, EH&S and ethics culture, and take part in CORE and EH&S sub-committees.
• Work on cost reduction and continuous improvement initiatives.

Required profile

• 10+ years of relevant experience in Operations or Aerospace Aftermarket MRO.
• Strong leadership in managing a business unit or large operations teams.
• Ability to work with all levels of management in a fast-paced, matrix reporting organization.
• Preferred: experience in aircraft engine workshops and maintenance and repair of gas turbine engine components.

Required skills

• Analytical and problem-solving skills for workforce planning, on-time delivery and operations excellence.
• Effective communication and collaboration in cross-functional, matrix teams.

What we offer

• Career and skills development opportunities and an employee scholarship program.
• Health, medical and dental benefits, and on-the-job training and certifications.
• Competitive remuneration, allowance and overtime benefits where applicable.
• Company transport provided (varies by site).