Senior Manager, Regional Quality Program - Data Center Logistics (APAC)

About the role

DHL Supply Chain is looking for an experienced Senior Manager, Regional Quality Program for its Data Center Logistics operations across Asia Pacific (APAC). The role leads quality governance, assurance and continuous improvement, strengthens Data Center Logistics capabilities and ensures consistent quality standards across multiple countries while partnering with regional and global customer stakeholders.

Key responsibilities

• Lead the implementation and continuous improvement of Quality Management Systems, standards, processes and controls across APAC Data Center Logistics operations.
• Act as the regional Quality Subject Matter Expert, partnering with customers on annual Quality Plans, monitoring performance and driving improvement initiatives.
• Oversee internal and customer audits, identify quality risks, manage non-conformances and ensure effective corrective and preventive actions (CAPA).
• Drive process standardisation, root cause analysis, continuous improvement and the adoption of quality best practices across markets.
• Provide quality expertise for new business opportunities, operational start-ups, solution design and pre-go-live readiness assessments.
• Work with Operations, Quality, Security, HSE and customer teams to align with contractual, operational and regulatory requirements.
• Coach country and site teams, strengthen quality capabilities and share knowledge across the region.
• Monitor quality KPIs, analyse trends and report insights to regional leadership and customers.

Required profile

• 5-10 years of experience in Quality Management, Quality Assurance or Operational Excellence within logistics, warehousing, transportation or supply chain.
• Preferably 3-5 years supporting Data Center operations, high-value technology logistics, critical environments or multinational technology customers.
• Demonstrated experience implementing and maintaining Quality Management Systems.
• Experience working across multiple countries or managing regional programmes, ideally in APAC.
• Degree in Quality Management, Engineering, Supply Chain, Logistics, Operations Management or a related discipline.
• Fluent written and spoken English; willingness to travel across APAC as required.

Required skills

• Strong knowledge of internal and customer audits, Root Cause Analysis, CAPA, process improvement and quality governance.
• ISO 9001 Lead Auditor or Internal Auditor certification preferred; Lean Six Sigma Green or Black Belt desirable.
• Proficiency in Microsoft 365 and Power BI.
• Strong stakeholder management, communication, analytical and problem-solving skills.