Senior Manager, Volunteer Engagement (Education)

About the role

Mandai Wildlife Group, steward of Mandai Wildlife Reserve in Singapore, is looking for a Senior Manager (Volunteer Engagement) to oversee its volunteer strategy, training and engagement. The role sits within the group's rejuvenation plan that integrates five wildlife parks, nature-based experiences, green public spaces and an eco-friendly resort.

Key responsibilities

• Develop and oversee volunteer programmes aligned with the group's purpose and vision, including recruitment, training and engagement, and monitor KPIs for volunteer contributions and programme impact.
• Design and implement training frameworks for volunteers, keeping them aligned with role expectations, safety protocols and messages such as conservation and education, and adapt content based on feedback.
• Foster a respectful, supportive environment for volunteers and organise appreciation events, bonding sessions and milestone recognitions; review volunteer feedback to improve their experience.
• Work with internal departments and external partners to co-create volunteer opportunities, and ensure volunteer management complies with data protection regulations and organisational policies.
• Supervise the team, set goals, support professional development and manage the budget, resources and reporting for volunteer initiatives.
• Deliver cross-department staff training on guest interaction, accessibility and engagement, and support cross-functional projects and task forces.

Required profile

• Degree in Social Sciences, Education, Communications, Business Administration, Environmental Studies or a related field.
• At least 8-10 years of relevant experience in volunteer management, community engagement, learning and development or stakeholder relations, with 3-5 years in a supervisory or managerial capacity.
• Proven track record designing and delivering volunteer strategies, training programmes and engagement initiatives.
• Experience in NGOs, education or conservation is an advantage.
• Willingness to work occasional evenings, weekends or public holidays for volunteer and organisational events.

Required skills

• Strong leadership and people management, with experience coaching and developing teams.
• Excellent communication, facilitation and presentation skills with diverse audiences.
• Knowledge of volunteer management systems, training methodologies and engagement best practices.