Senior Manager/Manager, Venue Operations (National Stadium)

About the role

The Kallang Group is looking for a Senior Manager/Manager, Venue Operations to join its Venues team and report to the Venue Lead. The role manages the National Stadium day-to-day and during event operations, working with stakeholders, clients, partners and the community to deliver a good experience for the public, artists, hirers and promoters.

Key responsibilities

• Work with promoters and hirers to understand their needs and support them in delivering events at The Kallang
• Support the Venue Lead with venue operations plans, handovers and operational/service checklists, and manage commercial obligations
• Manage the department's staff, including line management, performance reviews and adherence to HR policies
• Work with facilities management to keep the venue clean and maintained, and help meet venue KPIs
• Support event planning, obtain necessary licences and run event day operations with the Event Manager
• Prioritise health and safety of staff, artists and the public, and comply with licence conditions, fire and building regulations
• Maintain good relationships with clients, promoters, production companies and government authorities, and deliver consistent customer care
• Ensure financial compliance, timely reporting and adherence to corporate behaviour guidelines
• Prepare quotes with the sales/commercial department and stay up to date with regional sporting and entertainment events

Required profile

• Bachelor's degree or better preferred but not essential
• At least five years' experience in event operations and planning, or managing an arena, major stadium or mixed entertainment environment
• Proven industry experience with a major events background
• Strong relationship management, leadership and training skills, and ability to handle high pressure and competing priorities

Required skills

• Proficiency with Microsoft Office
• Strong oral and written communication, proficient in English
• Attention to detail, thorough planning and organisation