Senior Middleware Administrator (Group Infrastructure & Platform Services)

About the role

UOB is looking for a Senior Middleware Administrator within its Group Infrastructure & Platform Services team. The role supports enterprise middleware environments, focusing on availability and resilience, service recovery, disaster recovery testing, production troubleshooting and root cause analysis. It suits someone with 1-2 years of hands-on experience, preferably with IBM MQ, IBM Connect:Direct and Apache Kafka.

Key responsibilities

• Perform service recovery and administer IBM MQ, IBM Connect:Direct and Apache Kafka.
• Monitor the availability, performance and capacity of middleware platforms.
• Troubleshoot incidents: IBM MQ queue managers, channels, listeners, queues and message flows; Kafka brokers, topics, partitions, producers/consumers and consumer lag; Connect:Direct file transfer failures and connectivity issues.
• Take part in Disaster Recovery (DR) testing and Root Cause Analysis (RCA) for critical and recurring incidents.
• Provide 24x7 on-call support and work with L1 monitoring/support teams to investigate alerts and address potential service degradation.

Required profile

• Degree in Information Technology, Computer Science, Engineering or equivalent relevant experience.
• 1-2 years of experience in infrastructure, middleware or related technology support.
• Good knowledge of Linux/Unix environments and understanding of incident troubleshooting and production support.
• Willingness to join a 24x7 on-call roster.
• Preferred certifications: ITIL Foundation, Confluent Certified Administrator for Apache Kafka, IBM Certified System Administrator (MQ / Connect Direct), RHCSA or equivalent Linux certification.

Required skills

• Middleware: IBM MQ (distributed), IBM Connect:Direct (NDM), Apache Kafka
• Operating systems: Red Hat Enterprise Linux, Unix, Microsoft Windows
• Monitoring: Splunk, Confluent Control Center, Grafana
• ITIL processes: incident management, problem management, RCA, DR and business continuity