Senior Operational Excellence Manager - Road APAC

About the role

The Regional Operations Lead is fully accountable for the end-to-end implementation and operational management of a highly complex account across Road APAC. The role covers everything from solution validation and implementation planning through country readiness, go-live, hypercare, steady-state performance, escalation management and continuous improvement. There is no commercial ownership or sales responsibility.

Key responsibilities

• Act as the regional implementation and operational owner, serving as the regional SPOC for the Global Account SPOC on implementation, performance, service continuity, risk and escalation.
• Lead the regional implementation of new business scope with the Account CT, countries, IT, procurement, quality and other functions.
• Turn approved customer requirements and global standards into regional and country operating models, implementation plans, SOPs, controls and handover requirements.
• Own implementation governance: scope clarification, resource alignment, system and data readiness, testing, training, cutover, go-live, hypercare and transition to steady state.
• Be the first regional escalation layer, mobilising functions, setting recovery plans and driving issues to closure.
• Coordinate cross-country responses to urgent customer requirements and run regular regional reviews tracking readiness, milestones, performance, failures and root causes.
• Drive standardisation and continuous improvement, including automation opportunities and prevention of recurring issues.
• Own regional operational preparedness: capacity planning, peak readiness, contingency planning and business continuity.
• Assess the impact of scope changes and feed fact-based input on feasibility, resources, timelines, risks and service implications.

Required profile

• Bachelor's degree in logistics, supply chain, operations, engineering, business management, IT or an equivalent discipline.
• Minimum 8 years of relevant experience in logistics, transport, operations, implementation or key account management, including a regional or multi-country environment.
• Experience leading cross-functional, cross-country initiatives in a matrix organisation without direct authority.
• Experience in implementation governance, escalation and crisis management, root-cause analysis and continuous improvement.
• Strong English communication, including with senior regional and global stakeholders.

Required skills

• Strong knowledge of end-to-end Road transport and control tower operations, including cross-border and multi-country execution.
• Working knowledge of transport management systems, control tower platforms, data and KPI reporting.
• Understanding of the operational, resource, capacity, system and service implications of customer requirements and scope changes.