Senior Operations Leader – Fintech Payments (Singapore)

About the role

We are looking for a Senior Operations Leader to drive performance and regulatory compliance for a globally licensed payments business operating in Singapore. This high‑autonomy position will shape operational processes, champion AI‑enabled automation, and work closely with senior leadership across multiple markets.

Key responsibilities

• Ensure day‑to‑day operations meet Singapore regulatory expectations for payment service providers.
• Build and scale operational processes that support growth while controlling risk.
• Provide performance visibility through data, KPIs, and dashboards.
• Align global teams around shared operational outcomes and accelerate issue resolution.
• Partner daily with Risk, Compliance, and Legal functions.
• Lead the adoption of automation and AI tools across the operations function.

Required profile

• Senior operations leadership experience in a licensed fintech or regulated financial services environment.
• Strong understanding of Singapore’s regulatory requirements for payment service providers.
• Proven ability to work in global, matrixed organisations.
• Track record delivering operational or digital transformation initiatives.
• B2B and fintech background; SME experience is a plus.
• Data‑driven mindset with credibility to influence senior stakeholders.
• Active user of AI tools and a desire to expand their use.

Required skills

What we offer

• Genuine autonomy within a lean local setup backed by global infrastructure.
• Broad remit covering operations, performance, and digital enablement.
• Direct exposure to senior leadership across a multi‑market operation.
• Opportunity to shape how a scaled payments business leverages AI and automation.