Senior / Patient Service Associate (Operating Theatre)

About the role

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is recruiting a Senior / Patient Service Associate for its Operating Theatre. The role supports the day-to-day running of the ward by providing frontline administrative support to patients and their families, working closely with nurses, doctors and other healthcare professionals so that admissions, transfers, discharges and other administrative processes are handled accurately and efficiently.

Key responsibilities

• Manage patient admissions, transfers and discharge procedures accurately and promptly.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information and records in hospital systems.
• Contact patients before scheduled procedures to confirm admission times and give pre-procedure instructions such as fasting and preparation requirements.
• Process payments and provide financial counselling for surgical procedures and services.
• Answer enquiries from patients and family members professionally and support nurses, doctors and other staff.
• Support daily operations of the Operating Theatre and Endoscopy services, including preparing and distributing elective procedure listings to nursing teams.
• Retrieve and track patient records in electronic medical record systems.
• Liaise with vendors and suppliers on goods receipt, invoicing and supply coordination.
• Monitor and replenish inventory such as patient amenities, next-of-kin supplies and dry rations, and manage stationery, supplies, pantry inventory, catering arrangements and lockers.
• Handle incoming and outgoing correspondence, documents and mail.

Required profile

• Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
• Customer-oriented with good interpersonal and communication skills.
• Good numeracy skills and attention to detail.
• Able to multitask in a fast-paced environment and work in a busy ward where priorities change quickly.
• Willingness to work 2 rotating shifts, on weekends and public holidays where applicable.

Required skills

• Comfortable using multiple computer systems.
• Service-oriented and a strong team player.