Senior Patient Service Associate (Video Consult)

About the role

SingHealth is looking for a dedicated Senior Patient Service Associate (SPSA) to join its backend team supporting the video consult service. You will help run day-to-day operations and act as a key point of contact for patients, contributing to a seamless, positive and supportive healthcare experience through coordination, communication and administrative support.

Key responsibilities

• Patient registration and appointments: manage registrations, schedule appointments and enter data accurately.
• Billing and enquiries: handle billing, payments and patient enquiries promptly and professionally.
• Referrals and coordination: facilitate referrals and follow-up arrangements and coordinate patient care on time.
• Service excellence: manage patient feedback, support service recovery and uphold service standards.
• Clinic operations support: assist with daily clinic operations, administrative tasks and workflows, and support doctors, nurses and pharmacists in their daily work.

Required profile

• Minimum GCE O-Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Customer-oriented, with a positive, professional and service-focused attitude.
• Able to work independently and in a team, and able to work half-days on Saturdays.
• Prior healthcare or customer service experience is an advantage.