Senior Product Manager, Robotics Operations

About the role

Grab's Robotics team builds autonomous delivery solutions for the first and last mile of logistics in Southeast Asia, combining AI, hardware engineering and marketplace operations. It is looking for a Senior Product Manager to own the product lifecycle of its robotics offering and the day-to-day operations that keep customer fleets running, bridging product strategy, hardware/software supply chain and field service.

Key responsibilities

• Define product requirements (PRDs) for a specific robotics capability, such as sidewalk navigation safety or multi-floor delivery logic.
• Run field research with merchants, drivers and consumers to turn friction points in delivery workflows into technical robot behaviors.
• Act as the bridge between tech hubs and regional business stakeholders so robotics solutions align with Grab's delivery efficiency goals.
• Define success metrics (intervention rates, delivery time parity, cost-per-delivery) and lead pilots or experiments to validate product bets.
• Run the deployment lifecycle: site survey, installation, commissioning, customer training and handover.
• Manage preventive maintenance schedules, incident response, spare parts inventory and SLA reporting.
• Build and maintain SOPs, runbooks and training materials for internal techs and customer operators.

Required profile

• At least 4 years of combined experience in product management, operations or program management, ideally in robotics, hardware, logistics, manufacturing or industrial tech.
• Strong understanding of the robotics stack and intuition for where AI solves real-world physical constraints.
• Ability to translate business goals into technical specifications for engineers and explain complex autonomous behaviors to non-technical leaders.
• Proficiency in written and spoken Mandarin is preferred.

Required skills

• Data-driven decision-making with SQL, Python or similar.
• Designing rigorous experiments in complex environments.
• Active use of AI tools (Claude, ChatGPT, Cursor, Copilot, agentic workflows) for analysis, drafting, prototyping and automation.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package, parental and birthday leave, and LASA volunteering leave.
• A confidential assistance programme and FlexWork arrangements such as differentiated hours.