Senior Sales Development Representative (Large Enterprise, ASEAN & North Asia)

About the role

Sprinklr, an AI-native Unified Customer Experience Management platform used by 1,900+ enterprises, is hiring a Senior Sales Development Representative for its Sales Development team. Based in Singapore (in-office), the role supports Account Executives across ASEAN and North Asia, including Hong Kong, Taiwan and Greater China, and may also support South Korea depending on language capability. It is an opportunity to build regional enterprise sales experience in a global technology company.

Key responsibilities

• Identify, engage and qualify prospective large enterprise customers across ASEAN, Hong Kong, Taiwan and Greater China
• Partner with Account Executives to prioritise accounts, identify stakeholders and develop market-specific engagement strategies
• Research large enterprises to understand their priorities, customer experience environment and transformation needs
• Reach out via telephone, email, social channels and events, conducting prospect conversations in English and Mandarin
• Qualify opportunities against agreed business, customer and technical criteria and connect customer challenges with Sprinklr use cases
• Maintain prospect, account and activity data in Sprinklr's CRM systems and share market intelligence with the sales team
• Develop knowledge of CCaaS, customer experience management, digital engagement and AI-enabled contact centre solutions

Required profile

• Fluent in Mandarin and English, able to hold professional conversations in both
• Based in Singapore or able to work from there while supporting multiple Asian markets
• Experience in sales development, business development, inside sales or another enterprise customer-facing role
• Demonstrated success against activity, opportunity, pipeline or revenue targets
• Comfortable researching complex organisations and engaging senior stakeholders across cultures
• Organised, able to manage competing priorities across several territories and time zones

Required skills

• Strong written and verbal communication
• Ability to prospect, qualify opportunities and build enterprise pipeline
• Preferred: Korean, experience with Greater China, ASEAN or North Asian markets, large enterprise accounts, and familiarity with CCaaS, CRM and sales engagement platforms

What we offer

• Voluntary healthcare coverage for employees and families in countries where applicable
• Paid time off
• An open mentoring program