Senior / Service Engineer

About the role

ABB's Service Division helps customers keep electrical products and installations available, reliable and sustainable through product care, modernization and advisory services. This Senior / Service Engineer position reports to the Service Team Leader and works onsite in Singapore.

Key responsibilities

• Execute medium to high complexity service work according to work instructions, ABB standard processes, quality standards and safety guidelines.
• Deliver excellent service to internal and external stakeholders.
• Identify new service business opportunities for ABB.
• Build sustainable customer relationships and drive process improvements based on customer feedback (Net Promoter Score).
• Allocate, drive and monitor work based on order content, delivery time, competencies and workload.
• Manage a team of service professionals, guide their development and ensure effective organisation in the area of responsibility.

Required profile

• Diploma or ITE in Electrical Engineering or a related discipline.
• Minimum 3 years of technical experience in the electrical industry.
• Experience in stakeholder and project management for electrical switchgear.
• Planning and coordination experience in technical services of electrical switchgear and devices.
• Site supervisory skills with good interpersonal relationship skills.

Required skills

• Good professional communication with customers, colleagues, peers, subcontractors, vendors and other stakeholders.