Senior Service Technician - Robotic Cleaning Equipment

About the role

The Senior Service Technician is responsible for servicing, maintaining, troubleshooting and repairing robotic cleaning equipment so that it performs reliably. The role supports daily service operations, customer deployments and preventive maintenance while keeping equipment downtime low and service quality high.

Key responsibilities

• Perform scheduled preventive maintenance to keep robots running efficiently and avoid unexpected breakdowns.
• Diagnose and fix mechanical, electrical, hardware and software issues to minimise downtime.
• Support robot deployments, site mapping, configuration, testing and customer training.
• Respond quickly to customer service requests and breakdowns.
• Maintain service reports, repair records, spare parts usage and daily job updates.
• Handle spare parts, tools and equipment with proper tracking and accountability.
• Follow SOPs, safety requirements and service standards.

Required profile

• NITEC, Higher NITEC or Diploma in Mechatronics, Electrical, Electronics, Mechanical Engineering or a related field.
• 1-2 years of experience in technical servicing, maintenance or robotics-related work preferred.
• Ability to troubleshoot technical issues independently and systematically.
• Good communication, problem-solving and customer service skills; willingness to travel to customer sites and do hands-on work.
• A Class 2B/3 driving licence is an advantage.

Required skills

• Basic knowledge of mechanical, electrical and electronic systems.
• Advantageous: basic understanding of robotics, sensors, software diagnostics or networking.