Senior Specialist, Implementation

About the role

Customer Implementation Services (CIS) leads customer-facing implementation projects of technical and non-technical complexity, managing end-to-end implementation activities with high-quality delivery and a seamless customer experience. Working with Customer Delivery, Global Products & Services and Account Teams across the Asia Pacific region, CIS provides expert consultation, drives implementation initiatives and delivers post-production support for Mastercard's core and emerging products. This Senior Specialist, Implementation role acts as an Implementation Project Manager, handling multiple projects and initiatives.

Key responsibilities

• Manage the technical quality of customers' transaction processing host interfaces with Mastercard's processing networks.
• Translate customer needs into implementation activities and guide them through established procedures, specifications and required documentation.
• Drive customer processing implementation projects for electronic payments following the global project coordination methodology.
• Act as subject matter expert on Mastercard products and services for internal and external customers.

Required profile

• Previous role as Implementation Project Manager or Project Manager managing multiple complex projects in a fast-changing environment.
• Clear communication with internal teams and customers, technical and business topics, via calls, email or face-to-face meetings.
• Openness to feedback and collaboration with colleagues to support customers during and after implementation.
• Highly motivated, enterprising team player.

Required skills

• Proficiency in Microsoft Excel, Word, PowerPoint and MS Project.
• EMV/Contactless or mobile payment knowledge, including OAuth or authentication/authorization APIs, is a big plus.
• Understanding of payment transaction processing, Mastercard's payment processing systems and host interface testing.
• Understanding of the 4-party model and the full transaction lifecycle for Mastercard brands.
• Experience with Mastercard services (dual-message/single-message) is a plus.