Senior Team Lead

About the role

The Senior Team Lead will oversee a warehouse team, ensuring that program objectives such as delivery timelines, inventory integrity, and documentation standards are consistently met. This role balances cost‑effective operations with high‑quality service for internal and external customers.

Key responsibilities

• Supervise a team of warehouse staff and conduct on‑the‑job training.
• Maintain program performance, including delivery schedules, inventory accuracy, and record retention.
• Control material usage, purchases, headcount, and overtime to meet cost targets.
• Manage customer complaints and uphold inventory integrity.
• Gather feedback for continuous process improvement and document work instructions.
• Ensure staff compliance with processes and accurate data processing.
• Prepare and deliver timely reports to the Program Manager.
• Take disciplinary action and approve leave applications when required.
• Perform system transaction reversals with supporting documentation and initiate system change requests.

Required profile

• Proven ability to lead and motivate a warehouse team.
• Independent worker who also thrives in a collaborative environment.
• Strong interpersonal skills to manage staff firmly while maintaining good relationships.
• Effective communication with internal and external customers.

Required skills

• Knowledge of Microsoft Office.
• Familiarity with a Warehouse Management System.